1. MY SOME OF MY ITEMS DO NOT HAVE TRACKING ON YOUR GLOBAL TRACKER?
If this is the first time tracking your order and you see a tracking number that says "Pending", please wait a little while and refresh it. This system is connected to a global tracker, and it may take a little time to get the information from your local carrier. :) You can also go to https://www.17track.net and enter your tracking number there for more information.
If you ordered multiple items, there is a good chance that these products are housed in different warehouses. Thus, some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number.
2. WHEN CAN I BEGIN TRACKING MY ORDERS?
Order processing time usually takes 48 hours but can take up to 5 business days before shipment. Deliveries can take up to 1 to 4 weeks depending on what you purchased and where you are located. However, we have also in some rare cases experienced longer shipping times due to holiday season or randomly selected inspection done by your country's customs office.
3. MY TRACKING HAS NOT UPDATED FOR A WHILE, WHAT IS WRONG?
If your order takes longer than 1-3 weeks, it usually it means that the package(s) was randomly selected by the customs office to be inspected. This means they will have to open the package, inspect it, seal it back up and send back on its way to you.
Please be patient for a little longer and understand that we are doing our very best to rush your orders for you. Please also understand that if the package is in customs, we cannot call to rush them since the customs office is a government entity and it is there to protect your country. We are not in any way affiliated with any shipping companies, thus please direct all questions concerning your package delivery, change of address, mail forwarding, to your local postal office.
We ship via parcel because private companies such as DHL or Fedex very high and unreasonable import taxes and customs fees. In order to offer our customers the best price and help you to avoid expensive domestic taxes and fees, we ship our products in parcel. We really appreciate your patience in this :)
4. WHAT IF MY ORDER IS LOST IN TRANSIT?
Rest assure, all our orders are protected by our Barlowa Order Insurance. If your order does not arrive to you or gets lost in transit, we can resend the item to you or issue you a store credit.
5. HOW LONG ARE YOUR PRODUCTS IN STOCK FOR AND WHAT ABOUT PRICE FLUCTUATIONS?
Our products can stay in stock anywhere from 1 day to 3 months. Our pricing does fluctuate depending if certain trade, import, or tax policies between countries change. Blame your politicians -_-
So if you see something you like and the price is right, you should purchase it immediately before it sells out or the price rises.
6. WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
Strictly no returns or exchanges unless there are defect(s) in the product(s) and the matter is brought to our attention within one week of your receipt of the item, and our team will be able to help you from there.
Please make sure you are ordering the correct item, size, and color. Make sure to read the measurements listed within each product description. If no measurements are listed, please email us.
Orders cannot be cancelled, unless the purchase was fraudulent.
7. WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country if your order exceeds $1000.
8. CAN I CHANGE MY ADDRESS/ORDER?
Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been Fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.